Uncompromising
Data Privacy & Security

At Primo, your data protection is our top priority. We’re committed to full transparency, ensuring your information remains secure, private, and under your control—every step of the way.

We do not collect and never will the following data:

Keystrokes

Mouse movements

Webcam & microphone

Screen content

Data we collect via MDM
and why it matters:

Device location

We use location data to help track lost or stolen devices, ensuring your assets are secure and can be quickly recovered if necessary.

User logins

Monitoring user logins helps us verify identity, prevent unauthorized access, and provide detailed audit trails for compliance and security purposes.

Processes running on your computer

We monitor active processes to detect and mitigate potential threats, ensuring that only authorized and safe applications are running on your devices.

Device health & performance

We assess device health and performance to maintain your company's fleet informations up to date.

System settings

Monitoring system settings ensures that all devices comply with your company's security standards and operational policies, reducing vulnerabilities and maintaining consistency.

Files on your computer

We may access files to ensure compliance with security policies, protect sensitive data, and prevent unauthorized file transfers or alterations.

Installed apps

We gather information on installed apps to ensure only approved apps are in use and potential security risks are minimized.

Execute scripts

The ability to execute scripts remotely allows us to automate tasks, enforce security protocols, and apply necessary updates across the fleet efficiently.

Dos and Don'ts for your work computer:

Keep personal files on a personal device

Remember, your work device is company property. To protect your personal data and maintain privacy, avoid storing any personal files or information on your work computer.

Stick to company-approved tools

Use only company-sanctioned software and services, like Google Docs or Slack, for all work-related tasks.

Mind your browsing

Visit only those websites and social media platforms that you’d feel comfortable viewing in a professional setting.

Be careful with your work computer when in public

Be extra vigilant with your work computer when in public spaces. You’ve got valuable company information on it, so it’s best to keep it safe.

Be careful about the files and applications that you download

Only download and open files or applications from trusted sources to protect against malware and other threats. Your company relies on your common sense to help prevent viruses!

Check your company’s policy before plugging in USB devices and accessories

Always review company policies before using USB devices or accessories with your work computer.

Secure your connexion

Whenever possible, use the company VPN while working on public Wi-Fi to protect your data and ensure a secure connection.

A VPN (virtual private network) helps to protect your company’s data when accessed from public wi-fi.

Compliance and Certifications

At Primo, we take data security and privacy seriously. Here’s how we handle and store your information:

GDPR Compliance:

We strictly adhere to the General Data Protection Regulation (GDPR), ensuring that your personal data is collected and processed lawfully, transparently, and with a clear purpose. Our robust security measures are designed to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

SOC 2 - Type 2 Compliance (Coming Soon):

We are actively pursuing SOC 2 (Service Organization Control 2) compliance, an auditing standard that rigorously assesses the effectiveness of our security controls related to data processing, integrity, availability, confidentiality, and privacy. Achieving this certification underscores our commitment to upholding the highest standards in data security and privacy management.

Got any questions?

If you have any questions about our privacy practices or how we handle your data, please contact our support team

Got any questions?

If you have any questions about our privacy practices or how we handle your data, please contact our support team