The modern office has seen a significant transformation, with hybrid and remote work becoming the norm. Employees expect and thrive with the flexibility to work from anywhere—whether it’s the office, home, or the road. 

But with this newfound freedom comes a critical challenge: ensuring that devices, data, and workflows remain secure and efficient across distributed teams.

That’s where mobile device management (MDM) tools are essential. These solutions let IT teams and HR managers manage devices, enforce security policies, and provide seamless support, all from a centralized platform. 
‍

In this article, we’ll explore six of the best MDM tools for SMBs, helping you unlock the full potential of a modern, flexible workforce.
‍

What is mobile device management (MDM)?

Mobile device management is a particular class of software that lets IT managers and admins connect and control company devices from anywhere. This is particularly important in modern, hybrid work environments where laptops, mobile phones, and tablets travel all over the world. 

A good MDM tool enforces your security policies, configures devices, manages apps, and tracks device statuses across your entire fleet.

This is a crucial element of remote device management, the broader set of processes and philosophies a company uses to manage remote devices. MDM is perhaps the most important aspect of this process, and is usually the starting point. 

In practice, companies use MDM to set password rules and security policies, keep devices updated, and have quick access should an administrator need to take control. 
‍

Why is MDM important for small businesses? 

The modern workforce has changed fundamentally from even a few years ago. Desktop PCs have largely given way to laptops, most of which go home with employees at the end of each day.

Staff are also far more likely to work from home a few days each week, if not full time. And more employees travel between offices than in previous eras. 

The result is more mobile devices, and less direct oversight over where they go. Meanwhile, cyber risks like phishing attacks and unwanted entry have exploded in recent years. With more devices connecting to insecure networks or simply stolen, SMBs have real reason to be wary. 

A hack could expose personal customer information, your strategies, and even your company bank accounts. 

To track mobile devices and keep a secure fleet, MDM software helps you:

• Increase security: You can ensure that devices are always updated with the required security systems, and are quickly retrieved if lost.
  
  
• Stay compliant: Particularly for certain industries and business models, you need to be extra vigilant over hacks and lost data. But there’s really never a good time for a data breach. 
  
  
• Save money: It’s surprisingly common for devices to get misplaced or forgotten as employees come and go. As part of a robust remote device management plan, MDM keeps track of devices and ensures they’re returned when people leave.

• Work efficiently: Small businesses don’t have time to waste on manual device tracking. An MDM tool avoids the need for messy spreadsheets or endless back and forth between colleagues. All the information you need—and the ability to solve common issues—is available in one place.
  
  
• Allows flexibility: Some businesses use a one-size-fits-all IT approach for simplicity. But with the right tools and efficient processes, you can still have personalized hardware and software, without it becoming unwieldy.
  
  

Key MDM features to look for

There are a range of tools available, as well as broader remote device management platforms that include MDM. So it can be hard to know the specific features to look for when considering your mobile device management software. 

While every platform has its strengths and weakness, good MDM software should include: 

• Device tracking. Know where each company device is, and monitor performance where required.
  
  
• Remote control. If necessary, an admin can take over and “drive” a device, no matter where it is.
  
  
• System updates. Update individual devices on a case-by-case basis, and schedule company-wide updates to software and security protocols.
  
  
• Usage policies. If necessary, admins can restrict the use of certain websites, apps, or device features.
  
  
• Security monitoring. Spot security threats across the whole network, manage antivirus software, and roll out fixes to known security issues.
  
  
• Identity management. This is not actually a core MDM feature, but the best MDMs integrate with identity management providers. This lets you control user access with via single sign-on (SSO), multifactor authentication and role-based access.

With these features in mind, let’s look now at some of the best MDM systems available. All of these tools do the above essentials well, so we’ll focus on the aspects that set them apart.

6 best mobile device management systems

If you’re eager to implement mobile device management in your business, these are the tools we recommend.

1. Primo

Primo has all of the above features (and more) to track, update, and optimize remote devices. As an MDM tool, it gives you the security and control you need to manage distributed teams and modern work environments.

But Primo goes beyond mobile device management as an all-in-one IT operations platform. You can easily source and distribute new devices, create company-wide security protocols, deliver compliance training, and keep track of a growing hardware fleet. 

This is ideal for busy IT teams who want to make all of their operational work efficient and smooth. But it’s also perfect for “accidental” IT managers, often in HR or office management, who may not have the time or technical expertise to manage devices effectively. Primo takes care of every time-consuming task they could have, so they can focus on what they were hired to do. 

Primo works across brands, so you have good MDM tools whether you use Mac, Windows, or other operating systems. You can also source devices directly from Apple, Dell, Lenovo, and Backmarket, among others. 

Ultimately, Primo lets you manage all key IT processes in one smooth system, and avoid the technical challenges that plague most businesses.

‍

Key features

• Buy and ship new devices within five days
• Track, update, optimize, and wipe devices remotely
• High-level cybersecurity identifies ransomware and undoes any damage caused
• Integrate your HR system for automated onboarding and offboarding processes

‍

Best fit for

• Growing SMBs (50-500 FTEs) that need lean, effective IT processes
• Companies which use both Apple and Windows devices, as Primo works across operating systems and hardware providers 

‍

Not a great fit for

• Large companies with existing IT processes that only need MDM solutions

‍

2. Microsoft Intune

Intune is Microsoft’s MDM solution, for companies already using its networking products and suite of tools. It helps network admins manage user access and device settings, and is predominantly for enterprise-level companies. This includes mobile devices, desktops, and virtual endpoints. 

As you would expect, Intune is a popular option among IT professionals who set up Microsoft environments for clients. These are often larger, more traditional office settings, where Outlook and Excel are commonplace. The platform lets you create and standardize specific security settings, zero-trust rules, and set the kinds of usage limits larger companies often require. 

Windows Autopilot also promises to be increasingly useful in managing IT. Intune already uses this AI tool to help deploy operating systems and provision new devices, and the use cases are sure to expand quickly. 

‍

Key features

• Broad range of native Microsoft integrations
• Custom roles and policies for enhanced security
• Mobile threat detection and defense services
• Can be used for BYOD or company-owned devices

‍

Best for

• Larger enterprise businesses already using and familiar with the Microsoft suite of tools

‍

Not a great fit for

• SMBs or fast-growing companies that want to manage IT in house with minimal delays and setup costs

‍

3. Jamf Pro

Jamf is known as perhaps the market leader in mobile device management for Apple devices. Whether your business uses iPhones, iPads, Mac computers, Mac OS devices, or Apple TVs, Jamf has the features to manage them centrally and keep them secure.

Jamf Pro offers zero touch deployment if you buy Apple devices through their B2B providers. It then makes it easy to find, monitor, and update those devices as required during their lifecycles.  

Jamf has a few price points and packages to consider, including those for very small companies with no dedicated IT support. But Jamf Pro is its true MDM product, aimed at larger businesses and higher education providers, with a more complete feature set.

Jamf Pro is at the more expensive end of the pricing scale for MDM providers. Some SMBs don’t need a solution at this robust price point.  

‍Customers love the fact that Jamf is so focused and committed to Apple products. This allows them to be at the cutting edge of innovation and adapt quickly to the slightest changes released by Apple.

‍

Key features

• Application management and consolidation
• Remote wipe and device tracking
• Strong security features
• User-friendly experience for teams with limited technical expertise

‍

Best fit for

• Larger companies and universities with a fleet of Apple devices
• SMBs that exclusively use Apple products

‍

Not a great fit for

• SMBs with a significant mix of non-Apple and Apple devices
• Budget-conscious companies

‍

4. Kandji

Kandji is another Apple specialist. In fact, it markets itself as “the Apple device management and security platform.” This focus gives you the confidence that these are dedicated experts who “know the Apple ecosystem inside and out.” 

As an administrator, you create “blueprints” with all the common settings and apps every employee needs. The platform provides a library of 150+ ready-to-use apps, including all the most common tools most businesses use. This makes setting up your working environment simple and scalable. 

‍

Its support team is made up of experienced systems administrators who understand the common problems most IT managers face. They’re known for being particularly helpful in solving issues, which are already few and far between. 

Customers include Allbirds, Demandbase, and Sisense, among a range of other tech-enabled growing businesses. For companies with Apple-heavy IT requirements, Kandji may be the perfect solution. 
‍

Key features

• Automated software updates to keep all devices on the same version
• AI assistant that delivers insights and tips for better device management
• Migration agent tool to switch easily from your current MDM provider
• Active and responsive support team, especially during setup 
  ‍

Best fit for

• Growing businesses with almost exclusively Apple devices
  ‍

Not a great fit for

• SMBs with a significant mix of non-Apple and Apple devices

‍

5. Miradore

Miradore is a low-cost MDM software that does the basics well. And that’s more than enough for some small businesses. The tool is particularly useful for companies with hundreds or even thousands of devices to monitor, but a small team and low IT budget. 

You can monitor and manage your fleet easily, and enforce compliance and security protocols. You can also check that operating systems and software are up to date, when the device was last used, and where it is at any given time. 

‍

Miradore secures both company-owned and personal devices across Android, iOS, macOS, and Windows. And for many small businesses, there’s just the right level of security and control, without becoming overly complex.
‍

Key features

• Device inventory management
• Application and patch management 
• Configuration, restriction, and device tracking
• Automation for a range of IT tasks
  ‍

Best fit for

• Companies with basic MDM needs and low budgets
  ‍

Not a great fit for

• SMBs that need all-in-one IT management, including sourcing, onboarding and offboarding devices, or want MDM customization

‍

6. JumpCloud

JumpCloud is perhaps the most technical platform on this list, best suited to advanced IT teams with high levels of expertise. It’s an incredibly open and customizable solution, which is exactly what some businesses need. 

JumpCloud manages Windows, MacOS, Linux, Android, iOS and iPadOS devices, unlike the Apple-specific tools above. This lets IT managers create policies and protocols that apply across all of these devices, rather than managing them separately. 

It also lets you limit the installation of unapproved software, also known as “shadow IT.” Coupled with zero-trust policies that protects users, devices, applications, files, and networks, it’s one of the best solutions for security-obsessed organizations. 

It may not be the simplest platform on this list, but JumpCloud is a very powerful, dedicated MDM solution. 

‍

Key features

• JumpCloud Go provides strong multi-factor authentication and password settings
• Zero-trust policies for devices and networks
• Open directory platform that integrates with your existing IT stack
• SaaS management to oversee your tools and optimize licenses

Best fit for

• Companies with established IT teams and support that want to tailor MDM to their exact specifications

Not a great fit for

• SMBs that need user-friendly, ready-to-use tools

‍

Find the ideal MDM for your SMB

Corporate devices have taken on an interesting status in recent years. For most employees, their phone or computer is theirs, with use extending far outside office hours. Of course, IT leaders have a different view, and (rightly) see devices as company property. 

‍

But just because devices go everywhere with employees, that doesn’t mean they can’t be secure and tracked efficiently. The platforms above make this a reality. 

‍

No matter what size your company is, or the industry you serve, you almost certainly need MDM software. The real question is: which is right for you? 

Hopefully the breakdowns above help you make your choice. And for more help, talk to us. We’ll gladly help you figure out whether Primo or one of the other excellent providers on this list is right for you.