Frequently Asked Questions

Primo integrates with over 60 HRIS platforms. Check our integrations page or contact us if yours isn’t listed yet.

Security is core to Primo: we’re proud to be SOC 2 Type II compliant to ensure your data stays protected.

Primo helps you secure personal laptops (BYOD) in just a few clicks, with easy enrollment and 1-click disenrollment if needed.

Primo supports role-based collaboration between IT, HR, and managers, and even more granular custom roles.

Primo supports multi-tenant setups, ideal for large groups or external partners managing multiple entities.

Our team helps you get started fast, with onboarding and migrations completed in just a few days.

Yes, most of our customers come from other tools. We guide you through a smooth and secure migration process.

No minimum for companies under 100 employees. Primo scales with you whether you have 5 or 500 devices.

We can offer discounts for annual billing and large deployments: let’s chat to find the best fit for you.

Primo goes further by unifying and automating workflows across platforms, with full visibility and security in one place.

Primo is MSP-friendly. Our partners use it to streamline onboarding and manage multiple clients efficiently.

MDM software lets IT teams centrally manage and secure laptops, smartphones, and tablets. It covers security policy enforcement, app and update deployment, real-time monitoring, and remote lock or wipe capabilities, keeping company data protected and your fleet compliant.

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When choosing an MDM, look for cross-platform support (macOS, Windows, Linux, Android, iOS), strong security features like remote wipe and disk encryption, and a solution that scales with your team.

Also consider how well it integrates with your HR systems, SSO providers, and procurement workflows, how intuitive the interface is, and whether the pricing model is transparent. Primo checks all of these, with HR-connected automation and flat monthly pricing.

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BYOD (Bring Your Own Device) allows employees to use personal devices for work. Primo supports BYOD scenarios by applying lightweight security and compliance rules without taking full control of the device. That means employees keep their privacy, while IT ensures business data stays protected.

Primo fully supports zero-touch deployment via Apple Business Manager. Devices can be pre-configured and shipped directly to employees. When they turn them on, they’re automatically enrolled into your MDM with the right apps, settings, and restrictions applied.

Primo MDM gives IT teams full visibility and control over their fleet.

You can enforce security policies, configure settings and push updates remotely, locate or wipe lost devices, automate onboarding and offboarding workflows, and stay compliant with standards like ISO 27001 or GDPR.

Primo integrates with Windows Autopilot to streamline device provisioning in 40+ countries. Just define your setup templates, Primo handles the configuration and shipping so your team can focus on what matters.

IAM software helps control who can access which apps and data in your company. It automates account creation, permissions, and offboarding to keep access secure and aligned with each user’s role.

Without IAM, access becomes messy and people retain permissions they shouldn't. Offboarding turns into a security risk. IAM keeps your systems clean, secure, and compliant.

Look for integration with your tools (Google, Microsoft, Slack, etc.), automated provisioning based on HR data, MFA support, clear access logs for compliance, and a smooth experience for both admins and employees.

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Zero Trust means no one is trusted by default, even inside your network. Every access request must be verified, and only the minimum access is granted.

It’s a security principle where users only get the access they absolutely need, nothing more. It limits risk and keeps sensitive data safer.

Primo can ship and deliver devices in over 60 countries, including across Europe, North America, Asia, and LATAM. If you’re unsure about a specific country, just ask, we likely cover it.

Primo supports zero-touch deployment. Apps, security settings, and user accounts are all configured before the device leaves the warehouse.

Primo gives you real-time visibility into every device's status, condition, and location across your global fleet, whether it's in use, in storage, or in transit.

Primo automates the full offboarding flow: generating a return label, tracking the device back, securely wiping it, and making it ready for reassignment, all synced with your HR system.

In most major regions, devices arrive within 5 business days. For more remote locations, our team will proactively update you on expected delivery times.

Primo partners with manufacturers and authorized repair centers. Whether it’s a warranty issue or accidental damage, we help manage the logistics so your IT team doesn’t have to.

Primo integrates with your HRIS to automate provisioning, shipping, and retrieval based on employee lifecycle events like onboarding, offboarding, or role changes.

Primo allows you to choose from over 40 device models, including high-performance MacBooks M5, Windows laptops, and custom configurations for engineers, designers, or sales teams.